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About Us
Principal CX Consultant - Shannon Nowell
Featured most recently with conversation analytics platform, Loris - Shannon Nowell describes how to utilize interaction analytics as your conversation hub to inform other data-driven decisions and AI transformations across your CX program. Jobomatics utilizes a "CX Intersections" framework, developed by Shannon, to design collaborative and holistic experiences that seamlessly weave the employee, customer and/or client journeys with business needs.
Customer Journey Mapping and User Stories
We identify the intersections between the customer, employee, and business needs - not just touchpoints - to provide a more holistic journey. We partner with Cemantica to create clean and integrated customer journey maps and personas to easily share with stakeholders.
Voice of the Customer Programs
Certified in VoC/NLP platform technology with best practices experience from Fortune 10 and multi-brand companies. We partner with VoC analytics platforms like Qualtrics, Loris, and Medallia to bring you a comprehensive look at customer and employee interactions.
Business Analytics and AI Technology
Data-driven and AI savvy in our approach, discovery is about understanding the structured and unstructured data prior to developing a solution. If the data is not there, then that becomes part of the solution. The goal is to mature the program past mere descriptive analytics and equip the CX program with predictive and prescriptive data for actionable insights.
Collaborative Product & Program Management
Well-versed in PMO methodologies like PMBOK, SAFe, and Kanban, we can guide products through the SDLC and PDLC to ensure SOW compliance and proper resource and risk planning. We can create Earned Value Management charts, Total Economic Impact and ROI models, Executive Project Reports and more to effectively communicate project and development progress to stakeholders.
